Art. 1 – DEFINITIONS
1.1. These general conditions, made available to the purchaser/consumer for reproduction and storage pursuant to Article 12 of Legislative Decree No. 70/2003, concern the purchase of products made remotely via telematic network through the website www.tadaahshop.com owned by TADAAH S.r.l. (hereinafter "TADAAH"), with registered office in Brembate di Sopra, P.zza Papa Giovanni Paolo II, 91, registered in the Bergamo Business Register, REA no. 444971, Tax Code 04214520167, VAT IT04214520167.
1.2. "Online sale contract" means a distance contract, i.e., a legal transaction concerning movable goods and/or services entered into between a TADAAH supplier and a final consumer – client or other professional users – within a remote sales system organized by TADAAH, which uses the internet exclusively for such contracts.
1.3. “Consumer” refers only to a natural person who purchases goods and services for purposes not directly or indirectly related to any professional activity.
1.4. “Professional user” means a natural or legal person who purchases goods and services for purposes directly or indirectly related to any professional activity.
Art. 2 – ACCEPTANCE OF THE TERMS OF SALE
2.1. These general terms and conditions are valid as of February 10, 2019, and may be updated, supplemented, or amended—effective for the future—at any time by TADAAH, which will notify users via the website; the provisions in the preamble form an integral and essential part of this contract.
2.2. All contracts will be concluded directly by the consumer or professional user accessing the website at www.tadaahshop.com, where they may conclude the contract for the desired product following the instructions and procedures provided.
2.3. These general terms of sale must be reviewed online before completing the purchase procedure. Submitting the order confirmation implies full knowledge and total acceptance of these terms.
2.4. By electronically sending the order confirmation, the client or professional user unconditionally accepts and agrees to comply with the general and payment terms listed below, stating to have reviewed and accepted all instructions provided under the aforementioned regulations, and acknowledges that TADAAH will not be bound by different conditions unless previously agreed upon in writing.
2.5. Sales transactions are governed, for consumers, by the provisions of Legislative Decree No. 206/2005 (Consumer Code), while privacy protection is subject to Legislative Decree of June 30, 2003, No. 196, and its subsequent amendments and supplements.
Art. 3 – SALES PRICES AND PURCHASE METHODS
3.1. The products, prices, and sales conditions on www.tadaahshop.com—within the limits of availability—constitute a public offer to consumers. Thus, for the contract to be concluded, acceptance by the consumer is required via correct completion of all sections and online agreement, following on-screen instructions, and finally selecting and accepting the boxes labeled ACCEPTANCE OF SALES CONDITIONS and PRIVACY LAW.
3.2. For clients other than consumers, product orders are expressly declared irrevocable during the delivery period and, in any case, for 30 days from the order date.
3.3. The total cost of shipping to the client’s address is the client’s responsibility, unless exceptions are specifically advertised on the website. The cost will always be disclosed before confirming the purchase.
3.4. In the case under 3.2., the irrevocable purchase proposal is concluded through accurate completion and consent to the purchase via online adherence, as per the procedures described.
3.5. All customers may pay for ordered goods using the online payment methods specified at the time of purchase. In no case is payment by cash on delivery accepted; only the payment methods listed on the site via advance payment are allowed.
3.6. The prices for various shipping methods depend on weight, volume, delivery destination, and/or other requested services (e.g., insurance, delivery time slots, etc.).
3.7. In the case under 3.2., receipt of the order does not bind TADAAH until it has expressly accepted the order in writing or by shipping the goods.
3.8. The buyer expressly grants TADAAH the right to accept even only part of the order, allowing it to ship goods within the seller’s limits. In that case, the contract will be considered concluded for the goods actually sold.
Art. 4 – DELIVERY METHODS
4.1. TADAAH will deliver to clients the selected and ordered products to the address indicated, using the methods outlined in the previous article via couriers.
4.2. If payment is made by credit card, delivery must be to the cardholder’s address as declared to the card issuer.
4.3. Purchased goods will be delivered within the terms provided by Legislative Decree No. 206/2005. The supplier is not responsible for delays or failures in delivery due to force majeure or unforeseeable events.
4.4. Upon receipt, the client must check the product’s compliance with the order; only after verification—excluding the right of withdrawal outlined in Art. 8—should the client sign the delivery documents. The right of withdrawal is excluded where goods are “custom-made” (e.g., personalized parts or cams).
4.5. TADAAH is not liable for damages or delays in delivery caused by the carrier, remaining completely uninvolved in relations between the carrier and the client.
4.6. Clients may choose another carrier; in that case, transportation will be at the client’s sole risk, care, and expense.
Art. 5 – PRODUCT AVAILABILITY
5.1. Clients may purchase products under the conditions indicated in TADAAH’s electronic catalog, and only in the quantities available in stock or from TADAAH’s suppliers.
5.2. TADAAH does not guarantee continuous availability of products at the offered conditions. If unavailable and payment has been made, TADAAH commits to promptly inform the client and refund the amount paid within 30 days without additional charges.
5.3. TADAAH may confirm and/or modify the listed price. In such case, the consumer may cancel the order before delivery if the final price is excessively higher than originally agreed.
Art. 6 – LIABILITY
6.1. TADAAH is not responsible for disruptions caused by force majeure (e.g., accidents, explosions, strikes, earthquakes, floods, etc.) that prevent timely contract fulfillment.
6.2. TADAAH is not liable to any party for damages, losses, or costs arising from non-fulfillment due to the aforementioned causes. The consumer is only entitled to a refund of the price paid.
6.3. TADAAH is not responsible for any fraudulent or unlawful use by third parties of credit cards, checks, or other payment methods. TADAAH cannot access the buyer’s credit card information during the purchasing process, as the data is transmitted directly via a secure connection to the bank.
6.4. TADAAH also cannot access data provided to financial institutions, since such data is transmitted directly to them through a secure connection.
Art. 7 – WARRANTIES AND SUPPORT METHODS
7.1. TADAAH sells high-quality products. The manufacturers of these goods offer a warranty whose minimum duration depends on the type of product purchased. The warranty begins on the day of purchase. This service is provided directly by the manufacturers, who are solely and exclusively responsible for the timing and manner of service.
7.2. At the time of the order and, in any case, before the conclusion of the contract, TADAAH will provide the consumer, upon request, with the warranty terms offered directly by the manufacturers.
7.3. If a warranty-covered service is needed, the transportation costs to and from TADAAH are to be borne by the customer, unless otherwise stated in the return form, which must be completed, signed, and submitted along with the product.
7.4. If the return form is not completed, signed, and/or delivered, the product will not be accepted and thus cannot be serviced.
7.5. In the case of a conformity defect, the provisions of the Consumer Code shall apply.
Art. 8 – BUYER’S OBLIGATIONS
8.1. The consumer agrees and undertakes, once the online purchase process is complete, to print and store these general terms and conditions—having already viewed and accepted them as a mandatory step in the purchase process—as well as the specific details of the purchased product, to fully comply with the provisions of Legislative Decree No. 206/2005 (Consumer Code) and its subsequent amendments and supplements.
8.2. These general terms and conditions may be updated or amended at any time by TADAAH, which will notify users via its website. The consumer agrees to print and store the new terms each time they are modified.
8.3. It is strictly forbidden for the buyer to provide false and/or fictitious and/or third-party data during the registration process required to activate the purchasing process and related communications. Personal and email information must be real and belong to the user only.
8.4. Double registrations corresponding to a single person or the use of third-party data is expressly forbidden. TADAAH reserves the right to take legal action for any violations or abuses, in the interest and protection of all consumers/buyers.
8.5. The customer releases TADAAH from any liability for errors in tax documents due to incorrect data provided by the customer, who is solely responsible for entering accurate information.
Art. 9 – RIGHT OF WITHDRAWAL
9.1. Pursuant to Art. 64 of Legislative Decree No. 206/2005 and its amendments, the consumer customer may exercise the right of withdrawal—except for "custom-made" goods—by returning the product in its original packaging, with no tampering of the guarantee seal or even simple opening/damage to the external packaging, and receive a refund of the price paid.
9.2. The consumer who, for any reason, is not satisfied with the purchase has the right to withdraw from the contract without penalty and without giving any reason, within 10 working days from the date of receipt. The right of withdrawal must comply with the binding conditions established by the manufacturers and may only be exercised if the product has not been used.
9.3. All return costs are the responsibility of the customer, who shall arrange for delivery to the seller’s address either directly or via a third party. Products must be returned in the same condition as received, including original packaging, manuals, and instructions. Returns by other means are not accepted.
9.4. To exercise the right of withdrawal, the customer must send a registered letter with return receipt to the following address within the stated period:
TADAAH SRL, Piazza Papa Giovanni Paolo II, 91 – 24030 – Brembate di Sopra (BG), Italy.
A telegram or fax may be sent within the same period, provided it is followed within 48 hours by the registered letter with acknowledgment of receipt. The withdrawal is only valid with proper dispatch and receipt of this letter.
9.5. TADAAH will accept returned goods only after verifying that the products are in original condition and packaging. Only in this case will it refund the amount paid by the customer.
9.6. Shipping costs for delivery and any returns are non-refundable.
Art. 10 – AUTHORIZATIONS
10.1. By completing the relevant field on the website, the Customer authorizes TADAAH to use their credit card—or a replacement card—and to debit their account for the full amount due for the purchase. The entire process is carried out via a secure connection directly to the bank that manages the online payment service, which TADAAH cannot access.
10.2. If the customer exercises the right of withdrawal as described in Article 9, or in any case where the sale is not completed, the refunded amount will be credited back to the same credit card.
Art. 11 – CONTRACT TERMINATION AND EXPRESS TERMINATION CLAUSE
11.1. TADAAH has the right to terminate the contract by simply notifying the customer and providing a reason. In such a case, the customer will only be entitled to a refund of any amount already paid.
11.2. The obligations assumed by the customer in Article 8 (Buyer’s Obligations), including the guarantee of payment, are essential. By express agreement, any breach by the customer of even one of these obligations shall automatically terminate the contract under Art. 1456 of the Civil Code, without judicial intervention, without prejudice to TADAAH’s right to claim damages.
Art. 12 – PRIVACY
12.1. Personal data are collected for the purpose of registering the customer and activating the procedures necessary to execute the contract and related communications. These data are processed electronically in compliance with applicable laws and may be disclosed only upon request of judicial authorities or other legally authorized entities.
12.2. Personal data will be shared with individuals assigned to carry out tasks necessary for the execution of the contract and will be used solely for this purpose.
12.3. Data subjects have the rights provided under Article 13 of Presidential Decree No. 196 of June 30, 2003, and its amendments, including: confirmation of the existence of personal data at TADAAH; knowledge of their origin, logic, and purpose; updating, rectification, or integration; deletion, transformation into anonymous form, or blocking in case of unlawful processing; and objection to processing for legitimate reasons or for direct marketing and similar communications.
12.4. Privacy rights and disclosure obligations are reviewed online before completing the purchase. Sending the order confirmation implies full awareness. The customer or professional user, by confirming the order electronically, declares to be informed of all rights under the above-mentioned laws.
12.5. The data controller and processor is TADAAH.
TADAAH informs customers that there is a specific risk of network security breach, which may arise due to the nature of the medium used, outside the scope of minimum security measures it is required to adopt under current regulations.
Art. 13 – JURISDICTION AND COMPETENT COURT
13.1. Any dispute concerning the application, execution, interpretation, or breach of contracts concluded online via www.tadaahshop.com is subject to Italian jurisdiction. For matters not expressly provided herein, reference is made to Legislative Decree No. 206/2005.
13.2. For any dispute regarding this contract, jurisdiction lies with the court of the district where the consumer resides, in accordance with current legislation. For all other customers (foreign or non-consumers), jurisdiction is exclusively with the Court of Bergamo, even in derogation of territorial jurisdiction rules.
This text has been translated by artificial intelligence; the content of the official text is valid only in the Italian version.
