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Returns request

Returns and Refunds

If you are not satisfied with your purchase, remember that you can return the goods you have purchased, as it is your right to withdraw from the purchase within ten days of receipt of the product.
There are only limits on components that have been customised or modified to your specific requirements and that involve workmanship for which your purchased product is special. See TERMS AND CONDITIONS OF SALE (Art. 9 RIGHT OF WITHDRAWAL).
 

Procedure for returning products:

Within ten days of the arrival of the goods, you can return the products by following this procedure.

1) Send an e-mail to info@tadaahshop.com indicating the following data:

- Order number
- Product code and description
- Reason for return
- Personal or company details
- IBAN (International Bank Account Number) where you want the amount of the returned product to be credited.
 
2) Prepare the parcel for shipment and remember that the goods must be returned undamaged as you received them

3) Choose your own courier and send the parcel to Tadaah srl, Piazza Papa Giovanni Paolo II, 91 24030 Brembate di Sopra (Bergamo) Italy

Crediting the amount of the returned product

Once we have received the goods, inspected the return, checked the state of wear and tear and the conservation of the product, and received approval from our supplier; within a maximum period of thirty days Tadaah will credit the amount of the returned product, net of shipping costs incurred when sending the product.
Any further exceptions will be discussed and agreed by both parties.
 

Tips for packing the returned product

Use our packaging and make sure that the product is packed well, so that it arrives at our premises intact and is not damaged during transport.
If our packaging is no longer usable, create your own using the same care so that the product arrives to us undamaged and is not damaged during transport.
Remember that until the goods arrive at our premises, you are responsible for the condition of the product, in which case you should also consider insuring the package and shipment.